Spes Manning Solutions is exclusively hiring for a Customer Support Executive to join our dynamic and rapidly growing BPO team. We are looking for enthusiastic, customer-centric individuals who are passionate about delivering an exceptional customer experience. This is a unique opportunity for both fresh graduates and experienced professionals to build a successful career in an international voice process environment.
Key Responsibilities
- Handle inbound and outbound customer calls with professionalism and courtesy.
- Resolve customer queries and issues quickly and efficiently over the phone.
- Maintain accurate records of all customer interactions and transactions.
- Follow communication scripts and guidelines when handling different topics to ensure consistency.
- Ensure customer satisfaction and provide a high level of professional customer support .
Skills & Competencies
Communication Skills :Excellent verbal and written communication skills in English are mandatory .The ability to articulate clearly and effectively to an international customer base.A confident and positive tone of voice.Technical & Professional Skills :Basic computer proficiency, including the ability to navigate multiple systems simultaneously.Familiarity with CRM software or other customer service tools is a plus.A positive attitude and a strong willingness to learn and adapt.The ability to work independently and as part of a team.Qualifications
Education :10+2 (Intermediate) / Any Graduate (any stream).Experience :Candidates with prior experience in an international BPO environment will be preferred and compensated accordingly.Freshers are highly encouraged to apply.Compensation & Benefits
Salary :Package for Freshers up to ₹3.5 LPA .Package for Candidates with relevant experience up to ₹6.5 LPA .Benefits :Competitive salary and performance-based incentives .Paid training will be provided to all new hires.A friendly, supportive, and dynamic work environment.Significant career growth opportunities .Shift :Rotational Shifts (5 days working in a week).How to Apply
To apply for this exclusive hiring opportunity, please send your updated resume directly to :
HR ISHA
Phone : 7447719444Email : [HIDDEN TEXT]Skills Required
Customer Support, Voice Process, international calling , Communication Skills, crm software, Bpo Operations