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International Voice Process Executive
International Voice Process ExecutiveConfidential • Navi Mumbai
International Voice Process Executive

International Voice Process Executive

Confidential • Navi Mumbai
30+ days ago
Job description

Spes Manning Solutions is exclusively hiring for a Customer Support Executive to join our dynamic and rapidly growing BPO team. We are looking for enthusiastic, customer-centric individuals who are passionate about delivering an exceptional customer experience. This is a unique opportunity for both fresh graduates and experienced professionals to build a successful career in an international voice process environment.

Key Responsibilities

  • Handle inbound and outbound customer calls with professionalism and courtesy.
  • Resolve customer queries and issues quickly and efficiently over the phone.
  • Maintain accurate records of all customer interactions and transactions.
  • Follow communication scripts and guidelines when handling different topics to ensure consistency.
  • Ensure customer satisfaction and provide a high level of professional customer support .

Skills & Competencies

  • Communication Skills :
  • Excellent verbal and written communication skills in English are mandatory .
  • The ability to articulate clearly and effectively to an international customer base.
  • A confident and positive tone of voice.
  • Technical & Professional Skills :
  • Basic computer proficiency, including the ability to navigate multiple systems simultaneously.
  • Familiarity with CRM software or other customer service tools is a plus.
  • A positive attitude and a strong willingness to learn and adapt.
  • The ability to work independently and as part of a team.
  • Qualifications

  • Education :
  • 10+2 (Intermediate) / Any Graduate (any stream).
  • Experience :
  • Candidates with prior experience in an international BPO environment will be preferred and compensated accordingly.
  • Freshers are highly encouraged to apply.
  • Compensation & Benefits

  • Salary :
  • Package for Freshers up to ₹3.5 LPA .
  • Package for Candidates with relevant experience up to ₹6.5 LPA .
  • Benefits :
  • Competitive salary and performance-based incentives .
  • Paid training will be provided to all new hires.
  • A friendly, supportive, and dynamic work environment.
  • Significant career growth opportunities .
  • Shift :
  • Rotational Shifts (5 days working in a week).
  • How to Apply

    To apply for this exclusive hiring opportunity, please send your updated resume directly to :

    HR ISHA

  • Phone : 7447719444
  • Email : [HIDDEN TEXT]
  • Skills Required

    Customer Support, Voice Process, international calling , Communication Skills, crm software, Bpo Operations

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    International Voice • Navi Mumbai

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