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Technology Support Operations (GTS)-Engineer I
ConfidentialBengaluru / Bangalore30+ days ago
Job descriptionMonitor and administer Linux / Unix environments, Active Batch, and basic cloud platforms (AWS). Support PAAS / IAAS / SAAS operations and assist with SQL / Oracle database issues. Execute scripts and support networking fundamentals in a 24x7 rotational environment. Apply best practices in system operations, incident escalation, and process adherence.
Key Deliverables :
- Provide first-level support and incident resolution for IT infrastructure across global regions.
- Perform scheduled technical tasks and system maintenance from a centralized command center.
- Escalate and track critical incidents within defined SLAs / OLAs.
- Maintain accurate documentation for incidents and requests as per operational guidelines.
Role Responsibilities :
Skills Required
Cloud Computing, Linux, Application Support, Unix Administration
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Operation • Bengaluru / Bangalore
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