Blue Yonder - Senior Support Engineer I - JDA SCPO Suite

About the job : Scope :

Position is focused on supporting various Blue Yonder Planning solutions in Demand / Fulfillment / Supply Planning space across Retail and Manufacturing verticals. Needs to work with cross functional teams including Product Development, Consulting and Support services. Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.

Our Current Technical Environment :

Software : BY Demand, BY Fulfillment, BY ESP, BY Inventory Optimization

Cloud Architecture : MS Azure

Frameworks / Others : PL / SQL, RDBMS

What Youll Do :

• Understand the implemented solution / products
• Analyze the issues, identify Root cause and find the permanent solution to any problem
• Adheres to SLA based on the severity of the customer cases.
• Complete the product certification courses assigned.
• Document the learning and building the knowledge content
• Provide early visibility and mitigation to technical challenges through the journey.
• Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers
• Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution / process flow for the designated customer
• Should collaborate with Solution / Technical architect(s) to stabilize the system
• Enhance / Change the design based on new business requirements by the customer
• Single Point of contact for all customer requests for the designated solution
• Manage / Support new roll outs / deployments and handle change requests / enhancements
• To improve various KPIs for the customer

What We Are Looking For :

(ref : hirist.tech)