Technical Support Engineer - IoT Hardware & Software

We are seeking a highly motivated and skilled Technical Support Engineer to join our dynamic team in the rapidly evolving Internet of Things (IoT) hardware and software industry.

The ideal candidate will be responsible for providing technical assistance and support to our customers, ensuring smooth operation and optimal performance of our IoT solutions. This role involves troubleshooting hardware and software issues, collaborating with cross-functional teams, and delivering excellent customer service.

Key Responsibilities :

1. Customer Support :

• Provide timely and effective technical support to customers via phone, email, and chat.
• Troubleshoot and resolve hardware and software issues related to IoT devices and systems.
• Guide customers through diagnostic processes to identify and resolve problems.

2. Product Knowledge :

3. Collaboration :

4. Documentation :

5. Quality Assurance :

6. Training :

Must Have : Candidates must have prior experience in providing technical support for any physical device / hardware device.

Qualifications :

(ref : hirist.tech)