Swiggy - Service Operations Engineer II

Job Profile : Service ops engineer II (IT)

Location : Bangalore | Karnataka

Years of Experience : 4 - 6 years

About the role :

This role is responsible for providing comprehensive IT support to the organization, ensuring the smooth operation of all hardware, software, and network infrastructure. The ideal candidate will be a hands-on professional with a strong technical background in supporting a mixed-platform environment, with a particular emphasis on macOS, Linux and Windows systems. They will be adept at troubleshooting a wide range of technical issues, from individual user problems to broader network-wide challenges. This position requires a proactive and organized individual who can manage IT assets, handle vendor relationships, and effectively communicate with stakeholders at all levels.

What you will do : End-User Support :

• Provide L1 and L2 technical support for desktops, laptops (including MacBooks, Linux & Windows laptops), and mobile devices.
• Troubleshoot and resolve hardware and software issues, including operating system repair, upgrades, and installations.
• Offer remote support and management to users, ensuring timely resolution of their technical problems.
• Manage the onboarding and offboarding process for employees, including account creation, hardware provisioning, and system access.
• Provide support for audio / video conferencing solutions in meeting rooms.
• Address issues related to VOIP phones.

Network Management :

System and Security Administration :

IT Operations and Management :

Stakeholder and Communication Management :

What We?re Looking For :

Qualifications & Experience :

Visit our tech blogs to learn more about some the challenges we deal with :

https are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law.\

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(ref : hirist.tech)