Senior Account Manager

Account Manager will be responsible for managing the organization's relationships with its client and few key Accounts. He will be in charge of building long-term relationships with a group of customers and generally stay with customers for the length of their relationship with the company. The goal is to keep clients or accounts as long as possible. Account managers will be in charge of finding new business, be assigned prospects, given accounts, or a combination thereof. This role would require practical & proven experience in areas of Sales & Client Management, Talent Acquisition and Key Account Management. Framing and executing new initiatives, people management, strategic planning, Account management, business development ,scaling the new accounts, customer relationship management and escalations management ,planning will be crucial part of this role, keeping in mind to create a positive brand image for customers, market and business community.

PRIMARY RESPONSIBILITIES :

❖ Responsible for getting new business with existing relationships as well as penetrating into new clients. ❖ Interface between the Client & Company as a SPOC. ❖ Should be able to formulate account penetration strategies by understanding pain points and aligning solutions. ❖ P & L Management, Staffing metrics and processes, reducing cost per hire while keeping quality of hire bar high. ❖ Monitoring competitors and reviewing our offerings in light of competitors developments ❖ Maintaining healthy relationship & mining more business from same existing accounts / client. ❖ Responsible for managing all the operational requirements of the client like sharing of Daily / weekly and monthly reports for maintaining client relationship. ❖ Account mapping & mining, Vendor Relationship Management in the field of Talent Acquisition and Support functions ❖ Ensure best utilization of associate Bench List to improve the redeployment and retention rate. ❖ Driving productivity, team management, requirement bifurcation to ensure delivery target achievement for the team. ❖ Responsible for reports and dashboards with a view to apprise management of the overall ❖ Hiring status and assist in critical decision-making process ❖ Reporting to Senior Management on forecasts, fulfilled and ongoing requirements. ❖ Ensure best utilization of associate Bench List and improve the associate experience ❖ Overseeing customer account management, including negotiating contracts and agreements to maximize profit ❖ Ensure that the projects are executed according to client expectations within the parameters of the terms of contract.

Skills Required

Client Management, Team Management, Sales, Customer Relationship Management, Key Account Management, vendor relationship management , Business Development, Talent Acquisition, Strategic Planning