Enterprise Account Manager

CultureMonkeyChennai, Tamil Nadu, India

23 hours ago

Job description

About Us :

CultureMonkey is a fast-growing HR Tech SaaS company, helping organizations across 100+ countries build great workplace cultures. We are recognized for our innovative approach, leveraging employee engagement surveys and AI-powered insights to drive transformation in companies.

At CultureMonkey, we value simplicity, efficiency, and results, and our company culture reflects that : fast-paced, collaborative, and deeply focused on delivering real impact to our clients.

What We’re Looking For :

We seek a seasoned CS professional who embodies strategic insight, analytical acumen, business savvy, and operational excellence. Our ideal candidate will possess :

Experience : 7-10 years of overall experience with at least 5 years in a CS role, preferably in SaaS / HR Tech.
Balanced Skill Set : A combination of strategic insight, analytical capability, business acumen, operational efficiency, effective communication and collaboration skills.
Process Expertise : Proficiency in systematic organization and delivering high-quality customer excellence.
Data-Driven Approach : Expertise in applying data-oriented methods, adjusting parameters as needed and demonstrating powerful execution abilities.
Stakeholder Management : Proven experience in handling various stakeholders, identifying key customers and collaborating with multiple teams.
Technical Proficiency : Strong knowledge of relevant CS tools and technologies is a significant advantage.
Empathy and Relationship Building : A customer-centric mindset with exceptional relationship-building skills.

Your Role and Responsibilities :

As an Enterprise CSM, you will be working on customer engagement efforts, playing a pivotal role in driving success and satisfaction. Your responsibilities will include :

Strategic CS Development : Craft and implement cohesive CS strategies tailored to critical stages of the customer journey, including upcoming renewals and QBRs / EBRs.

Collaborative Insight Sharing : Partner closely with our founding members, providing valuable insights to enhance the overall customer process.

Innovative Project Management : Strategically plan and execute new projects to identify areas for increased product usage and adoption.

Creative Customer Campaigns : Develop and launch engaging campaigns to educate and nurture customers on the latest product features.

Performance Reporting : Regularly report on product adoption, usage, and customer health to our leadership team, ensuring continuous monitoring and delivering actionable insights to stakeholders.

Renewal pipeline generation : Experiment with diverse approaches to maintain a steady, qualified pipeline of renewals.

Key Metric Tracking : Continuously monitor and report on crucial metrics such as renewals, churn rates, and CSAT scores.

Operational Oversight : Provide operational oversight to ensure targets and KPIs are met.

Best Practice Sharing : Educate clients on best practices to achieve product success with CultureMonkey.

Global Customer Expertise : Proven expertise in front-ending global customers, preferably in the US.

Be an important part of an employee-first org that walks the talk when it comes to building culture.

Check out Life @ CultureMonkey here - https : / / www.culturemonkey.io / life-at-culturemonkey /

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Enterprise Account Manager • Chennai, Tamil Nadu, India