IT Service Management Specialist - ServiceNow Platform

Role : IT Service Management (ITSM) Specialist

Work Mode : Work from Office

Experience : 6 to 8 Years

Job Description :

We are seeking an experienced and highly skilled ITSM Specialist to join our team. The ideal candidate will have extensive expertise in developing and implementing solutions on the ServiceNow platform, with a strong focus on the ITSM suite.

This role requires a blend of technical proficiency, leadership, and a deep understanding of IT service management best practices. The successful candidate will be responsible for leading projects, managing a team, and driving innovation to optimize our IT services.

Key Responsibilities :

• Development and Implementation : Develop and implement solutions across various ITSM modules, including Incident, Problem, Change, CMDB, SLM, SLA, Service Catalog, Request, Knowledge, Now Mobile,
• Mobile Agent, Virtual Agent, Predictive Intelligence, Performance Analytics, Surveys, and Assessments.
• Integration : Lead and execute integrations with third-party tools using web services such as REST and SOAP.
• Service Portal : Design and build custom service portals to enhance user experience and service delivery.
• Solution Building & Team Management : Take ownership of solution design and lead a team of developers and configurators, ensuring project goals are met efficiently.
• Leadership : Lead the configuration and development of the ServiceNow ITSM Pro instance, managing major releases, routine changes, and new application rollouts.
• Automation & Innovation : Drive automation and innovation initiatives within ITSM applications and modules to improve efficiency and service quality.
• Lifecycle Management : Participate in all phases of the development lifecycle for new applications, from planning and requirement gathering to design, development, documentation, and rollout.

Required Skills & Qualifications :

Preferred Certifications :

(ref : hirist.tech)