Customer Service Executive - Provisioning & Configuration
ConfidentialPune, India4 days ago
Job descriptionShould have fair understand of Broadband network and ability to identify faulty segment (Access, Backhaul, Core etc.) Tool experience : Remedy, Netcool, Service Now, Mosaic, Comptel, PWB, Xpetrak, NxT, Tableau Ability to analyze network performance insights, triggers and identify issues that need maintenance work Network at Risk, Field Tickets, Change Request creation Field work order creation and liaising with contractors Technical support tech for on-site works - Perform pre & post modem checks Dropbox / email monitoring Review and validate completed works Validate works, payment claims validation. Monitor triggers (Service Escalation, Node Health, Critical / Major Severity, Daily Flipping list) Create / close emergency change request Perform pre & post modem checks, status checks and confirm resolution Perform modem swap back-end activities Validate works, Payment claims validation.
Mandatory Skills :
- Good written English and communications skills
- Ability to manage field partners for successful field maintenance execution and validation.
- Ready to work in Australian business hours (1.30 IST - 10 : 30 IST)
- 2 to 4 Years of total experience in Telecommunications network understanding.
- Should have fault management experience with transmission equipment's.
- Understanding of alarms and ability to identify service impact.
Technical skills (Optional)
Routine Maintenance :
Proactive Maintenance :
Skills Required
Netcool, PWB, Fault Management, Remedy, Service Now, Tableau
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Customer Service Executive • Pune, India
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