E-commerce Operations and Customer Service Executive

Operations :

Manage order processing, returns, and inventory updates across various e-commerce platforms (e.g., Shopify, Amazon, Flipkart, etc.)

Coordinate with logistics partners to ensure timely and accurate deliveries

Collaborate with warehouse teams and suppliers for stock planning and dispatch

Customer Service :

Handle customer inquiries, complaints, and service requests across channels (email, chat, social media, phone)

Provide timely resolutions and maintain a high level of customer satisfaction

Maintain accurate records of interactions and customer feedback

Support with post-sales services such as returns, refunds, and product exchanges

Requirements

Bachelor's degree in Business, Commerce, or related field

1–3 years of experience in e-commerce operations or customer service

Familiarity with platforms like Shopify, Amazon Seller Central, Flip kart Seller Hub, etc.

Strong communication and problem-solving skills

Proficiency in MS Excel / Google Sheets

Ability to multitask and work independently in a fast-paced environment

Benefits

• Flexible schedule
• Internet reimbursement
• Paid sick time
• Paid time of

Skills Required

Ms Excel, google sheets , Shopify, Flipkart, Amazon