Customer Support Executive

International Voice Process (UK Logistics)

Responsibilities and Duties :

 Provide customer support via phone calls for international customers, in English languages.

 Manage customer expectations & ensure customer satisfaction.

 Document customer interactions for review and follow-up.

 Utilize computing and technical expertise to respond to customer inquiries.

 Regularly review customer feedback and take measures to improve customer service.

 Inform customers on the steps to follow to exploit services of the company.

Job Brief :

 Handle customer’s problems, enquires, and complaints in a professional and timely manner.

 Provide support to customers in multiple languages via calls.

 Recognize and refer potential complaints that require support from supervisors.

 Ensure that customer queries are addressed in a timely and accurate manner.

 Regularly update customer database with accurate information.

Requirements and Skills :

 Strong ability to communicate in English languages.

 Excellent problem-solving and customer service skills.

 Good working knowledge of computers and telephone systems.

 Patience with customers and ability to handle tough situations.

 Ability to work in any rotational shifts.

 Only Immediate joiners preferred.

Qualification :

 UG & Graduate (HSC / B.com / B.A / B.Sc / BBA )

 No Technical Graduates (Diploma / BE / B.Tech / BCA )

 Candidates pursuing any type of course are not eligible.

Experience :

 Freshers & experienced both are eligible.

 0 to 4 years of experience into International BPO Voice Process.

 Should have good knowledge & understanding of Customer Service & Call handling antiques.

 Excellent Communication required (B2 level)

Shift & Transport :

 5 Days working with two rotational week off.

 9.5 Hours shift (including 1 hr break).

 Work From Office role.

 Both side cab service would be provided based on transport grid.

Interview Details & Work Location :

 Mode of Interview – Virtual / Face to face

 Rounds of Interview – HR Screening & Ops Round

 Work & Interview location - Tech Mahindra Ltd, West Gate, RGIP, Phase- 3, Hinjewadi, Pune-

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Contact Information :

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