Team Lead / ATL, Customer Marketing (Hospitality Cloud)

Job description

• Overview : Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and 22,000 customers worldwide, including 53% of the Fortune 500
• Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group / MICE and corporate travel business
• Our technology brings millions of people together at events around the world
• In short, we re transforming the meetings and events industry through innovative technology that powers the human connection
• The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship - a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves
• At Cvent, we value the diverse perspectives that each individual brings
• Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections
• In This Role, You Will : Drive an improved customer onboarding experience by delivering progressive onboarding journeys, designing interactive onboarding assets and product learning resources, and automating reminders to complete essential action items, leading to a faster time to value
• Manage the program execution of customer data-driven adoption and engagement campaigns and automate the evergreen customer marketing programs for an enhanced customer experience and better process efficiency
• Partner closely with global marketing stakeholders to coordinate campaign scheduling, asset creation, campaign builds, reviews, internal approvals, and reporting
• In collaboration with the analytics team, own the post-campaign analysis and reporting to optimize and refine the reporting mechanism for customer marketing programs
• Communicate program timelines, execution, and results to all global stakeholders
• Manage internal wikis and marketing enablement for relevant programs
• Heres What You Need : Strong understanding of marketing campaign design and execution (a customer-focused background will be a plus)
• Ability to manage multiple projects simultaneously
• Excellent organizational and program management skills
• Ability to work with multiple stakeholders and under strict timelines
• Excellent written and verbal communicator
• Hospitality Industry experience and experience in a SaaS environment is a plu

Skills Required

Hospitality, customer marketing , global marketing, Atl, Mice, Scheduling