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BPO Team Lead

ConfidentialGurgaon / Gurugram, India

30+ days ago

Job description

Position Title : Supervisor, Credit and AML / ATF Analysts

Status : Full Time - Work from Office

Hours : Monday - Friday, 9 : 00am - 8 : 00pm EST

Rate of Pay : Competitive salary based on experience and qualifications

Key Responsibilities :

Team Management :

. Supervise and lead a team of Credit Analysts and AML / ATF Analysts.
. Provide guidance, training, and support to team members to ensure high performance and professional development.
. Conduct regular team meetings to review performance, address issues, and communicate updates.

Fraud and Credit Risk Review :

. Oversee the review of new applications for fraud and credit risk, including outbound calls for fraud and employment verification.

. Supervise real-time analysis of conversations with applicants to assess potential fraud risk.

. Ensure documentation and approval requirements are based on analysis of credit policies.

Credit Management :

. Administer and control credit terms and limits.

. Perform credit limit reviews, reinstatements, and account maintenance.

. Assess creditworthiness of prospective customers, approving, recommending, and negotiating credit terms and limits appropriate to the customer's requirements and ability.

Customer Interaction :

. Communicate directly with applicants, adhering to brand standards.

. Liaise effectively with other areas impacting the Credit Department.

. Provide exceptional customer service while maintaining high efficiency and accuracy in data analysis and report tracking.

Compliance and Reporting :

. Maintain / exceed established standards and targets, adhering to all credit policies, procedures, and guidelines to mitigate risk.

. Ensure high levels of accuracy in report maintenance and tracking.

Alert Review and Investigation :

. Investigate accounts and internet sources to determine cardholder eligibility as Politically Exposed Persons / Foreign Persons (PEP / PEFP).

. Conduct thorough investigations to make determinations related to the Suppression of Terrorism and Economic Sanctions (SOT).

. Review and analyze unusual transactions that may qualify for reporting under the Prevention of Money Laundering Act (PMLA) guidelines.

Data Analysis and Reporting :

. Analyze data quickly and efficiently to identify potential risks and ensure compliance with AML / AFT regulations.

. Maintain a high level of accuracy in report maintenance and tracking, ensuring all findings are documented and reported appropriately.

Compliance and Risk Management :

. Ensure all activities are conducted in compliance with relevant AML / AFT legislation and internal policies.

. Collaborate with other departments to address and mitigate identified risks.

Qualifications and Requirements :

Educational Background :

. Bachelor's degree in Finance, Business Administration, or a related field preferred.

Experience :

. Minimum of 5 years of experience in credit and AML operations or related fields.

. Previous supervisory experience in the financial sector is an asset.

. Fluent in English proficiency in French is an asset.

Skills and Competencies :

. Strong communication skills with an excellent command of English (French is an asset) and a professional telephone manner.

. Demonstrated analytical and judgment skills required in dealing with moderately complex procedures and situations.

. Ability to communicate tactfully with various levels of business management in a professional manner.

. Strong organizational and time management skills with the ability to prioritize and manage a heavy workload.

. Demonstrated ability to implement change efforts.

. Highly motivated with the ability to work independently in a fast-paced team environment.

. Knowledge of PCs and strong keyboarding skills.

. Proficiency in MS Word, Excel, and Outlook is an asset.

. TSYS / ADM system knowledge is an asset.

. Flexibility and willingness to work overtime as required.

Additional Information :

. This role requires rotational shifts, which may include evenings, weekends, and holidays.

. The position offers opportunities for professional growth and development within the Credit Card Operations department.

Skills Required

Data Analysis, Outlook, Ms Word, Excel, Credit Management

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Team Lead • Gurgaon / Gurugram, India

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