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EMS Application Lead
Pylon Management ConsultingDelhi, IN20 days ago
Job type
- Remote
Job descriptionTools : Google Workspace, M365 Staffbase, Twilio, SendGrid. 5+ years of experience administering enterprise communication platforms, including Google Workspace and Microsoft 365 In-depth understanding of Gmail / Outlook admin controls, security settings, SPF / DKIM / DMARC configuration, and MDM enforcement. Skilled in managing shared drives, group policies, retention policies, delegated access, calendar federation, and hybrid setup Experience administering internal broadcast tools such as Staffbase, with editorial workflows, audience segmentation, publishing governance, and analytics dashboards. Proficient in Twilio / SendGrid API-based email and SMS communication configuration, permission scoping, and event / webhook monitoring. Knowledge of compliance operations : legal holds, audit trails, SOC2 / ISO / ITGC reporting requirements. Ability to write and maintain robust SOPs, escalation matrices, KB articles, and onboarding manuals. Proven ability to lead incident resolution across multi-vendor setups and document RCAs for broadcast / email failures.
Responsibilities :
- Manages enterprise messaging platforms and internal broadcast tools.
- Leads transitions, ensures compliance, and coordinates platform enhancements.
- Lead transitions, KT, and policy enforcement for messaging tools.
- Administer calendar / email configurations, aliases, and directories.
- Oversee Staffbase content workflows and API integrations.
- Manage SendGrid and Twilio-based messaging systems.
- Ensure platform compliance, audit readiness, and policy documentation.
- Maintain SLAs, runbooks, and support SOPs.
- Coordinate escalations with vendors and internal IT.
Requirements :
support.
(ref : hirist.tech)
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Application Lead • Delhi, IN
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