Senior Process Associate( voice / semi voice / Blended)

Description

We are seeking a Senior Process Associate (voice / semi-voice / blended) to join our dynamic team in India. This role involves managing customer interactions and providing top-notch service to ensure customer satisfaction. The ideal candidate will have 0-5 years of experience in customer service or a related field, demonstrating a commitment to excellence and a desire to grow within the organization.

Responsibilities

• Manage customer interactions via voice, semi-voice, or blended modes of communication.
• Provide exceptional customer service by addressing queries and resolving issues efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to achieve performance targets and improve service delivery.
• Identify process improvements and contribute to team discussions for enhanced operational efficiency.

Skills and Qualifications

Skills Required

Customer Service, Data Entry, Call Management, Process Improvement, Quality Assurance, Technical Support, crm software