Senior CSR / Process associate / International voice

ConfidentialBengaluru / Bangalore

30+ days ago

Job description

Description

We are seeking a Senior CSR / Process Associate for our International Voice team in India. This role is ideal for individuals who are passionate about customer service and are looking to enhance their skills in a dynamic environment. You will be responsible for delivering exceptional service to our international clientele while resolving their queries and ensuring customer satisfaction.

Responsibilities

Communication skills.
Service reps should be pleasant and empathetic while they're interacting with customers.
Competent technical knowledge.
Ability to multitask.
Handle customer inquiries and complaints through voice communication in a professional manner.
Provide accurate information and solutions to customers regarding products and services.
Maintain customer records and documentation accurately.
Collaborate with team members and other departments to resolve customer issues efficiently.
Achieve individual and team performance targets set by management.
Participate in training and development sessions to enhance skills and knowledge.

Skills and Qualifications

Excellent verbal communication skills in English and local languages.

Strong problem-solving abilities and a customer-centric approach.

Ability to work effectively in a team-oriented environment.

Basic knowledge of computer systems and proficiency in MS Office Suite.

Strong attention to detail and organizational skills.

Ability to handle high-pressure situations and manage stress.

Skills Required

Customer Support, Process Improvement, Data Analysis, crm software, Problem Solving

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Senior Associate • Bengaluru / Bangalore