Head of Operations
ConfidentialGurugram, Gurgaon / Gurugram, India30+ days ago
Job descriptionScaleOversee end-to-end logistics operations, including dispatch, mid-mile, and last-mile movements across FTL a nd PTLLead warehousing operations to ensuring scalability, compliance, effi ciencyOwn and elevate the customer support function, with cost effi abilityOwn and deliver on critical KPIs, inc luding : Dispatch / Delivery TAT & compliance to promised ti melinesReturn and Cancel lation%Customer Suppo rt CSATWarehousing Dispa tch TATLogisti cs CostEstablish a strong review cadence and dashboarding for leadership vis ibilityEnsure data-backed decision-making for continuous performance impr cellenceDrive structured, process-led operations for scalability and con sistencyStreamline processes, cut inefficiencies, and en hance CXAutomate & digitize workflows with product &a mp; techInstitutionalize SOPs, best practices, and governance across fu anagementManage and strengthen relationships with logistics partners.Negotiate contracts, drive SLA adherence, and ensure cost ef laborationPartner with Supply, Demand & Category teams to align ops with gro wth goals.Work with Finance on books compliance, cost allocation, and spend hy Join UsIndustry-First Play : Solve problems that have never been addressed at scale in Indian a griculture.Shape India's Rural Supply Chain : Build a robust, tech-enabled rural distribution backbone impacting millions of agri retailers and farmersBuild the Biggest Agritech Story : Play a pivotal role in one of the most exciting and impactful startup journeys in the countryExperience Scale With Tech : Witness first-hand how a tech-driven marketplace rapidly scales and redefines an entir
ABOUT AGRIM :
AGRIM is a Series B-funded AgriTech startup building India's largest on-demand B2B marketplace for agri-inputs. Covering the pre-harvest value chain — seeds, pesticides, fertilizers, agro-tools, and animal feed — agri-inputs represent the third-largest retail supply chain in India, valued at $50B
Our mission is to simplify this fragmented and data-dark supply chain using technology, while creating deep impact in the largest sector of the Indian econom
y.
Founded in 2020, AGRIM is led by IIT / IIM alumni and ex-entrepreneurs with successful exits. Today, we are the largest agri-input marketplace in India, serving 10% of the country's agri-input retailers and distributing across 90%+ of rural India's pincodes. With a 400+ member team, AGRIM is in hyperscale mode and shaping the future of agri-commer
ce.
Interested in joining the rockets
hip
Expertise Areas (non-negotiable) for Suc
cess : We've listed some leadership and functional traits which align with our culture and operating styles, and is the secret recipe for su
- ccessOperational Excellence : Consistently deliver on operational
- KPIsData-Driven Decision Making : Identify the right metrics and drive ins
- ightsProcess-Driven Orientation : Run ops with structured, scalable frame
- worksProduct-Driven Approach : Partner with Product / Tech to automate work
- flowsLeadership Skills : Lead large, cross-functional teams (
- 100+)Thought Leadership : Drive innovations in a cost-effective m
anner
Key Functional Responsibi
litiesOperations Leadership at
ciency
Performance & KPI Account
ovement
Operational Ex
nctions.
Partner & Vendor M
ficiency.
Cross-functional Col
tracking.
e industry.
Skills Required
Operational Excellence, Warehousing Operations, Customer Support, Logistics Operations
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Head Of • Gurugram, Gurgaon / Gurugram, India
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