Customer Order Management Specialist

Key Responsibilities :

• Manage the complete order life cycle for assigned customers / accounts including :
• Order entry and modification
• Invoicing, credits / debits
• Generating and managing logistics documentation
• Serve as a consultative partner to customers, offering guidance on availability, lead times, minor technical queries, and company policy.
• Act as a  single point of contact  for customer inquiries, resolving order-related issues and managing escalations through to closure.
• Demonstrate  customer support excellence  empathy, compassion, and professionalism in every customer interaction.
• Collaborate closely with  internal teams  (production, planning, materials) to ensure prompt and accurate order throughput and support financial target achievement.
• Liaise with  sales, warehouse, and logistics teams  to monitor order status and resolve issues.
• Support the department s transformation to a  proactive, customer-centric model  by :
• Documenting and improving administrative practices related to communication and order processing
• Identifying process improvements and sharing best practices with customers
• Participate in  continuous improvement initiatives  and support customer visits as needed.

Skills :

Experience :

Additional Information :

Qualifications :

Competencies : Core Competencies :

Functional Competencies :

Role :   Operations - Other

Industry Type :   Automobile

Department :   Customer Success ,  Service & Operations

Employment Type :   Full Time, Permanent

Role Category :   Operations

Education

UG :   Any Graduate

PG :   Any Postgraduate

Skills Required

Administration, Supply Chain, Order Management, Production Planning, Logistics, Customer Support, Customer Service, Order Processing, Continuous Improvement