Senior Associate Corporate Card Support

In this vital role, you will provide operational support and customer service for our global corporate card program. This position is critical to maintaining internal controls and ensuring staff can quickly and effectively resolve corporate card-related issues. The ideal candidate will have experience in financial operations and a strong customer service mindset.

Roles & Responsibilities

• Card Program Management : Process corporate card applications, account updates, suspensions, and closures. You will also monitor card accounts for delinquencies and support communications to users.
• Customer Support : Respond to customer queries via ServiceNow related to their card accounts and transactions. You will liaise with the card provider to resolve issues and assist with merchant disputes and credit balance refunds.
• Financial Operations : Participate in quarterly accounting accruals and data reconciliations.
• Process Improvement : Identify and suggest improvements to existing processes to enhance efficiency and accuracy.

Technical Skills

Qualifications

Soft Skills

Skills Required

operational support , Program Management, Servicenow, Financial Operations, Process Improvement, Procurement Analysis