IN_Senior Associate_ BPR_ Citizen Services_ Advisory_ Hyderabad

Line of Service

Advisory

Industry / Sector

GPS X-Sector

Specialism

Operations

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions.

In business analysis at PwC, you will focus on analysing and interpreting data to provide strategic insights and recommendations for improving business performance. Your work will involve strong analytical skills and the ability to effectively communicate findings to stakeholders.

Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm's growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description & Summary : At PwC, our purpose is to build trust in society and solve important problems. We're a network of firms in 157 countries with more than 300,000 people who are committed to delivering quality in Assurance, Advisory and Tax services.   Within Advisory, PwC has a large team that focus on transformation in Government through Digital inclusion. The open position is for a candidate who desires to work with government clients and bring about a change in society. A successful candidate will be expected to work pro-actively and effectively on multiple client engagements over the period of time and take ownership of the entire project delivery he / she entrusted with.

Responsibilities :

• Project Location - Guwahati
• Lead end-to-end analysis of existing departmental processes, workflows and service delivery models within government setups.
• Drive detailed As-Is and To-Be process mapping, identifying high-impact opportunities for process simplification, automation and digitization.
• Design and oversee the implementation of Business Process Reengineering (BPR) strategies aligned with national e-Governance goals and standards.
• Guide cross-functional teams to convert reengineering outcomes into functional and system-level specifications.
• Facilitate stakeholder consultations, department workshops and user interviews to ensure inclusive and insight-driven process transformation.
• Develop comprehensive and high-quality documentation including process maps, SOPs, RFP content and strategic project reports.
• Collaborate with IT solution providers and internal tech teams to ensure alignment between re-engineered processes and system design.
• Contribute to impact assessments, change management planning and capacity-building programs for sustainable adoption within departments.

Mandatory skill sets :

Preferred skill sets :

Years of experience required :

7+ years

Education qualification :

Education (if blank, degree and / or field of study not specified)

Degrees / Field of Study required : Master of Business Administration

Degrees / Field of Study preferred :

Certifications (if blank, certifications not specified)

Required Skills

Business Process Re-Engineering (BPR)

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Administration, Business Analysis, Business Case Development, Business Data Analytics, Business Process Analysis, Business Process Modeling, Business Process Re-Engineering (BPR), Business Requirements Analysis, Business Systems, Communication, Competitive Analysis, Creativity, Embracing Change, Emotional Regulation, Empathy, Feasibility Studies, Functional Specification, Inclusion, Intellectual Curiosity, IT Project Lifecycle, Learning Agility + 19 more

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date

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Skills Required

aris, Process Modeling, Ms Visio, Change Management, Digital Transformation