Application Support Manager

Application Support Manager

Responsibilities

Service management

• Manage service level agreements (SLAs) with internal and external teams.
• Handle escalations from the support team as needed.
• Use / improve proper support models and escalation processes.
• Ensure knowledge management consistency and completeness
• Manage software release upgrades
• Work together with Software Delivery team & Project Implementation teams.
• Guide Customers to raise Change Request Form and Project Request Form (with the assistance of Rollout BA if necessary

Team Management

Experience

Technical Skills