Customer Care Leader

Step into a role of a Customer Care Leader at Barclays, where you'll play a pivotal role in shaping the future. Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.

You may be assessed on key critical skills relevant for success in role such as :

• Ensure daily Schedule Adherence.
• Answer queries raised by the Client & Advisors related to the process.
• Manage escalations and Perform regular Quality checks for the Team.
• Monitor performance for all Advisors on a monthly basis.
• Convey feedback received from Quality to all Advisors.

Desirable Skills Sets

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Chennai.

Purpose of the role

To lead and develop a highly engaged team, pioneering an omni channel experience to achieve consistently excellent customer outcomes. Build and maintain your team's capability to deliver excellent customer outcomes through identifying, understanding, and meeting customer needs both internally and externally, using available tools and enablers to grow business performance.

Accountabilities

Analyst Expectations

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Skills Required

Performance Management, Business Acumen, Market Research, Strategic Thinking