Specialist Customer Care

Step into a role of Specialist Customer Care at Barclays, where you'll take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations. You must follow well defined procedures that may require a range of job routines and make judgement based on practice and previous experience.

To thrive in this role, you will need some previous experience in :

• Customer inquiries and issues related to products and service.
• Understanding of customer care procedures and controls.
• Experience in voice process.
• Should have strong business communication skill both written and verbal.

You may be assessed on key critical skills relevant for success in role, such as customer care, report creation, rigour procedures, tools & practices, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Chennai.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs / requests.

Accountabilities

Analyst Expectations

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Skills Required

Experience in voice process, Customer care report creation, Understanding of customer care procedures and controls, Customer inquiries and issues related to products and service