Director, Customer Care

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.

We are seeking a dynamic operational leader to join our Care leadership team. You will build and shape our India Customer Support teams partnering closely with existing global leadership teams. You will help shape the Care strategy that will have a significant positive impact on our customer s experience. We are seeking a humble, empathic, and data driven people leader who has experience building and leading teams in a fast-paced environment in the customer success / support space, with the ability to drive process improvements and inspire and motivate a large team. If you are a highly collaborative leader passionate about people, customer care, with an ability to lead a team through change and are excited at the prospect of joining us as we continue to grow - read on!

About this role

• (Responsibilities)
• Build and shape the Toast India Customer Support teams - supporting existing leaders and agents and work cross functionally across the organization
• Implement process, system and people changes to drive continuous improvement and enable the teams to provide a great customer experience
• Maintain a culture that is laser focused on providing a great customer experience; when needed, work directly with customers to ensure they are getting the support experience they expect
• Set the vision, direction, and goals for the team; collaborate with partners and key stakeholders to ensure alignment of priorities and objectives
• Provide coaching and mentoring to subordinate leaders and maintain a culture of career development, coaching, and performance management across the team
• Be an ambassador for the Toast culture - helping to ensure a high bar for performance and a trusting, collaborative and fun environment

Do you have the right ingredients

(Requirements)

Skills Required

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