Specialist Customer Care Support

Step into a role of Specialist Customer Care Support at Barclays, where you'll take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations. You must follow well defined procedures that may require a range of job routines and make judgement based on practice and previous experience.

In this role, you may be assessed on key critical skills required for success, such as :

• Extensive experience in corporate and investment banking KYC
• Proven expertise in AML KYC
• CDD (Customer Due Diligence), EDD (Enhanced Due Diligence), financial crime.
• Periodic reviews.

You may be assessed on the key critical skills relevant for success in role, such as experience with KYC onboarding, Periodic reviews and Refresh as well as job-specific skillsets.

This role is based in Chennai.

Purpose of the role

To support the Specialist Customer Care team by providing exceptional customer service while resolving more complex customer needs / requests.

Accountabilities

Analyst Expectations

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Skills Required

Aml, operational execution , Cdd, Kyc