Blue Yonder - Senior Support Engineer I - Production Support

Overview :

Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoors Best Places to Work

Seeking an astute individual that has a strong techno-functional foundation with strong Application Support Experience in Supply Chain Domain.

Scope :

• Deliver flawless application onboarding service to BY customers by ensuring quality in implementation support.
• Drive, as a lead SME for BY Customer delivering their TMS Environments and providing the support during their onboarding journey
• Engage early in customer implementation projects to provide solution design and architecture inputs from operability and reliability perspectives and to ensure seamless delivery continuum into Operate through phased go-lives.
• Understanding the Application Landscape of the customer and ensuring the application deployment is done
• Implement Advanced Quality Prevention plans to improve solution and service reliability
• Deepen competency on end to end solution architecture, performance engineering and relevant SaaS tools OR business processes and industry domain
• Own customer solution and enhances solution stability and service quality eventually enabling increase in customer satisfaction, consumption and adoption of the service during the first installation as well.
• Act as a Senior solution SME providing mentorship to Technical Architects and Consultants, delivering product / technical trainings and supporting in improving capability and delivery quality of the team.

Our Current Technical Environment :

i. Demonstrates strong technical expertise as required to support concerned solution, for e.g., DBMS (ex : SQL, Oracle) for application support; writing, reviewing, and improving queries, procedures etc. Platform support engineering (ex : API,sFTP / FTP and / or Mulesoft integration troubleshooting) Troubleshooting Mobile application issues Understanding deployment of Servers and application in Azure.

ii. Demonstrates strong expertise in contemporary SaaS technical toolsets like AppDynamics, Splunk etc. :

a. to monitor application health and to investigate application issues.

b. to analyze trends and draw conclusions to reduce / eliminate recurring / high impacting issues.

What Youll Do :

What We Are Looking For :

(ref : hirist.tech)