IT Delivery Center Head India
ConfidentialBengaluru / Bangalore22 days ago
Job descriptionAct as the primary liaison between GCC and global business & technology stakeholders Build strategic partnerships across business units to ensure measurable business impact Define and manage service delivery, meet SLAs, and identify opportunities to expand internal services Lead, mentor, and inspire senior leaders, managers, and associates, fostering a collaborative high-performance culture Manage talent acquisition, training, and retention aligned with GCC strategy Cultivate employee engagement and a positive organizational culture Drive automation, standardization, and agile / DevOps adoption Leverage emerging technologies (AI / ML, cloud, data platforms) to build digital capabilities and optimize IT operations Establish innovation hubs and scale innovation through Centers of Excellence (CoEs) Define, monitor, and report KPIs measuring success, agility, and value creation Ensure operational excellence, quality assurance, compliance, and security standards Oversee resource allocation, workforce planning, and capacity management Promote sustainable delivery channels and operational excellence in talent acquisition Develop and manage the annual delivery centre budget ensuring financial targets are met Monitor financial performance, implement cost control and frugality initiatives without compromising quality Ensure adherence to local / global regulatory requirements (labor laws, data privacy, industry standards) Lead risk management, business continuity, and operational risk mitigation efforts Align with other Eurofins entities including National Service Centres on shared initiatives and compliance 10–12 years senior management experience with proven track record in GCC establishment and operations management Strong expertise in business transformation and change management Experience in talent acquisition and deep knowledge of the India IT talent market Excellent people management skills with focus on customer service excellence Strong knowledge of software development lifecycles and SLAs Flexibility to work across different time zones to support global stakeholders Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or Operations Management
Key Responsibilities
Strategic Transformation & Vision
- Define the GCC's strategic value proposition aligned with enterprise business and technology goals
- Lead transformation across people, processes, technology, and culture
Stakeholder Management
People Leadership & Talent Management
Innovation & Continuous Improvement
Performance & Risk Management
Financial & Budget Management
Compliance, Risk & Governance
Qualifications
Education
Skills Required
Business Transformation, It Delivery Management, Stakeholder Management
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Head It • Bengaluru / Bangalore
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