Delivery Unit Head - Telecom

Role : Delivery Head - Telecom

Location : Bangalore

Responsibilities :

• Accountability for ensuring quality, timely and on budget delivery of operations, solutions and projects within the business unit
• Ensure delivery of support at highest level of customer satisfaction and compliance to the support SLA
• Encourage and empower teams to provide sustainable solutions for customers
• Monitor, support performance and optimize support operations to deliver value
• Regular reviews of support relationship with all customers
• Ensure continued growth of institutional knowledge, support knowledge base, and support tools
• Engage with partners to expand and enhance delivery capabilities
• Continuous optimization and improvement of support operations
• Meeting Technical Services delivery demand with partners and internal skill-set
• Monitoring customer project progress and ensure maximizing customer satisfaction though
• Build knowledge bases and best practices across the board to ensure success of Technical Services delivery
• Build customer account intelligence to ensure delivery excellence

Desired Profile :