IT Delivery Center Head

ConfidentialBengaluru / Bangalore

22 days ago

Job description

Key Responsibilities :

Strategic Transformation Vision

Define the GCC's strategic value proposition aligned with enterprise-wide business and technology goals.
Lead transformation initiatives across people, processes, technology, and culture to drive organizational change.

Stakeholder Management

Serve as the primary liaison between GCC and global business / technology stakeholders.

Build and maintain strategic partnerships across business units to ensure measurable business impact.

Define and manage service delivery, meeting SLAs and proactively identifying opportunities for service expansion.

People Leadership & Talent Management

Lead, mentor, and inspire a diverse team of senior leaders, managers, and associates to foster a high-performance culture.

Oversee talent acquisition, training, and retention aligned with the GCC's strategic objectives.

Promote employee engagement and a positive organizational culture to enhance satisfaction and commitment.

Innovation & Continuous Improvement

Drive automation, standardization, and adoption of agile and DevOps practices.

Leverage emerging technologies including AI / ML, cloud, and data platforms to build digital capabilities and optimize operations.

Establish innovation hubs and Centers of Excellence (CoEs) to scale technology diffusion and best practices.

Performance & Risk Management

Define, monitor, and report KPIs to measure success, agility, and value creation.

Ensure operational excellence, quality assurance, compliance, and security standards.

Oversee resource allocation, workforce planning, and capacity management to meet client demands.

Promote alternative delivery channels to foster sustainable internal / external competition.

Financial Budget Management

Develop and manage the annual delivery centre budget to meet financial targets.

Monitor financial performance, manage costs, and implement frugality initiatives without compromising quality or timelines.

Compliance & Risk Governance

Ensure compliance with local and global regulatory requirements, including labor laws and data privacy.

Lead risk management and business continuity planning.

Align with Eurofins entities and National Service Centres on shared compliance and governance efforts.

Skills Required

Strategic Planning, Stakeholder Management, Talent Management

Create a job alert for this search

Head It • Bengaluru / Bangalore

Related jobs

Promoted

Data Center - IT Sales

ConfidentialBengaluru / Bangalore

Achieving your own and your teams' target.Responsible for acquiring and developing new business from IT -ITes.Business plan for increasing the profitability of the division i.Profit planning in rel...Show moreLast updated: 10 days ago

Promoted

Head IT

ConfidentialBengaluru / Bangalore

Lead end-to-end IT operations across multiple business verticals, including sugar, chemicals, and energy.Develop and execute IT strategies aligned with organizational goals and digital transformati...Show moreLast updated: 22 days ago

Promoted

Head of IT Infrastructure

ConfidentialBengaluru / Bangalore, India

AI) SaaS company that delivers significant benefits to customers in specific industries by transforming existing business processes and enabling new insights, innovation, revenue acceleration and c...Show moreLast updated: 22 days ago

Promoted

IT Command Center Manager

Bread FinancialBengaluru, Karnataka, India

Every career journey is personal.Thats why we empower you with the tools and support to create your own success story.The Manager IT Command Center is the subject matter expert and responsible for ...Show moreLast updated: 30+ days ago

Delivery Unit Head - Telecom

Saaki Argus & Averil ConsultingBangalore Rural, Karnataka, India

Quick Apply

Accountability for ensuring quality, timely and on budget delivery of operations, solutions and projects within the business unit. Ensure delivery of support at highest level of customer satisfactio...Show moreLast updated: 30+ days ago

Promoted

Service Delivery Manager — IT Infrastructure Services

TECEZEBengaluru, Karnataka, India

Service Delivery Manager — IT Infrastructure Services.Network • Cloud • Server • Storage • Telephony • Staffing • Digital Workplace). Head of Service Delivery / Operations Director.Hands-on Manager (p...Show moreLast updated: 12 days ago

Promoted

nurture.farm - Lead - IT & Contact Centre Infra

Nurture.FarmBangalore, India

Job Title : Lead - IT & Contact Centre Infrastructure Department : Information Technology Reports To : Head / CTO - IT About the ...Show moreLast updated: 30+ days ago

Promoted

Delivery Head for the Application development Space - Strong exposure in handling deliveries for Capital markets domain (NOT looking for Infra) / 65L

Live Connectionsbangalore, India

The ideal candidate will bring extensive experience in managing multi-tower application portfolios, driving client success, and enabling digital transformation for global BFSI clients.Own end-to-en...Show moreLast updated: 1 day ago

Promoted

Account Delivery Head

TRUGlobalBengaluru, Karnataka, India

Job Description – Account Delivery Head.IT Services Delivery & Account Management.The Account Delivery Head will be responsible for end-to-end delivery, client relationship management, and account ...Show moreLast updated: 6 days ago

Promoted

Business Unit Head

ConfidentialBengaluru / Bangalore, India

Business Head – Global Delivery Centre (Bangalore).Location : Bangalore (Electronic City) | Work Mode : On-site (5 days / week) | Reports to : CEO. Our client is a global technology solutions provider wi...Show moreLast updated: 22 days ago

Promoted

IT Service Delivery Manager

HGSBengaluru, Karnataka, India

Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements.Create and enforce service delivery standards and processes. Manage incidents to minimise dow...Show moreLast updated: 10 days ago

Promoted

AVP Delivery-BFSI-IT Services

Spot Your Leaders & ConsultingBengaluru, Karnataka, India

This role demands excellence in delivery management, customer engagement, and stakeholder alignment across a portfolio generating $30 million in annual revenue and comprising a 450-member global te...Show moreLast updated: 17 days ago

Promoted

Delivery Head

TRUGlobalBengaluru, Karnataka, India

Job Title : Delivery Head – IT Infrastructure Services Experience : 15+ years in IT Infrastructure Delivery, P&L Management, and Client Engagement Job Summary The Delivery Head (IT Infrastructure)...Show moreLast updated: 30+ days ago

Promoted

Delivery Head for the Application development Space - Strong exposure in handling deliveries for Cap

Live ConnectionsBengaluru, Karnataka, India

Need a Delivery Head with 20+yrs of experience to lead large-scale application delivery programs within the Capital Markets domain. The ideal candidate will bring extensive experience in managing...Show moreLast updated: 2 days ago

Promoted

EMMVEE - Head - IT Infrastructure

Emmvee Photovoltaic Power Private LimitedBangalore, India

Role Purpose : To lead and manage the organization's entire IT infrastructure landscape, ensuring high availability, security, scalability, and performance of all...Show moreLast updated: 25 days ago

Promoted