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Delivery Head

Delivery Head

TRUGlobalBengaluru, Karnataka, India
30+ days ago
Job description

Job Title : Delivery Head – IT Infrastructure Services

Experience : 15+ years in IT Infrastructure Delivery, P&L Management, and Client Engagement

Job Summary

The Delivery Head (IT Infrastructure) will lead the end-to-end delivery of IT infrastructure services (Cloud, Data Center, Network, Security, etc.), ensuring revenue growth, profitability, and client satisfaction. This role requires a strong background in infrastructure project delivery , contract management, and C-level stakeholder engagement.

Key Responsibilities

1. Revenue Growth & Account Expansion

  • Drive YoY revenue growth through strategic account planning and expansion of infrastructure services (Cloud Migration, Managed Services, DevOps, etc.).
  • Identify upsell / cross-sell opportunities (e.g., hybrid cloud, cybersecurity) and lead proposal efforts.

2. Profit & Margin Management

  • Own gross margin targets for fixed-bid and managed infrastructure contracts.
  • Optimize delivery costs (resource utilization, vendor negotiations, automation).

    • 3. Budget & Contract Oversight

  • Ensure adherence to fixed budgets for infrastructure projects (SOWs, MSAs, POs).
  • Manage contract renewals , amendments, and compliance (SLAs, KPIs).

    • 4. Client Relationship & Governance

  • Lead C-level stakeholder engagement (CIOs, CTOs) and conduct Quarterly Business Reviews (QBRs).
  • Improve Net Promoter Score (NPS) by addressing client pain points proactively.

    • 5. Delivery Excellence

  • Oversee infrastructure service delivery (ITIL, Agile, DevOps) with a focus on quality, scalability, and security .
  • Resolve critical escalations (e.g., outages, security breaches) with minimal client impact.

    • 6. Team Leadership

  • Manage onsite / offshore delivery teams (Infrastructure Architects, Cloud Engineers, Network Specialists).
  • Foster innovation (AIOps, automation) and skill development.

    • Qualifications & Skills

    Must-Have :

  • 15+ years in IT Infrastructure Services (Data Center, Cloud, Network, Security).
  • Proven track record in P&L management ($10M+ accounts) and margin optimization .
  • Expertise in infrastructure contracts (SOWs, MSAs) and governance frameworks (ITIL, ISO 27001).
  • Experience working with C-level stakeholders (CIOs, CISOs).

    • Preferred :

  • Certifications : ITIL, PMP, AWS / Azure Cloud, CISSP .
  • Background in managed services and transition / migration projects .
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    Delivery Head • Bengaluru, Karnataka, India

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