Lead the Sale Operations for JPN, ANZP, India, Philippines, Thailand , and emerging market customersResponsible for order creation, order fulfilment, and channel inventory managementSolve customer escalations and issues with new order requests and existing backlogC ustomer centric focus. Responsible for NPS and actions to drive better customer experienceDrive a process-centric execution focused on aligning demand with supplyLead with Operational Excellence mindset striving to delight the customers with continuous improvementsProvide world class order management to our customers and maintain a high-quality sale support environmentAnalyze customer Sell through, Channel Inventory data and present to management weeklySupport our customers and Enphase Sales with weekly account reviews and solve customer issues before they become critical escalations.Provide detailed quantitative analysis in support of identifying sales opportunities to drive Enphase s opportunity / funnel managementManage customer backlog through product transitions and new product launches, and manage on-hand inventory actively based on plan of recordCommunicating and collaborating cross-functionally throughout the entire company, including sales, finance, supply planning, pricing, and PLM teamsWork alongside brilliant, motivated, collaborative employeesWho you are and what you bring :
- Bachelor s Degree required, and Master preferred with knowledge of sales operations, demand planning, forecasting, and supply chain, preferably in complex Solar or High-Tech industry multi-tiered channel environment
- 8 + years of experience managing global customers and i nternal stakeholder s .
- Ability to manage multiple requests at the same time and effectively prioritize tasks to meet company business objectives
- Very process-focused with excellent analytical and problem-solving skills and sound business judgment - comfortable with data-driven insight-seeking and decision-making
- Organized with strong work ethic, attention to details, and excellent communication skills
- Adept at balancing intense short-term pressures with overall long-term goals
- Advanced skills with Excel and data manipulation
- Should have hands on in Oracle / SAP ERP , CRM, BI systems like T ableau / PowerBI / Encorta
- Very process oriented and aware with a bias toward accuracy and precision
- Focused and driven to meet deadlines for regularly scheduled activities
- Demonstrate flexibility and responsiveness to requests from internal and external customers .
Skills Required
Order Management, Sales Operations, Demand Planning