CRM Systems Manager

About the Job

Who We Are

We help to create icons. We help to build marvels. Our products feature in some of the most iconic buildings in the world.

RAK Ceramics is one of the largest ceramics brands globally, specializing in ceramic and gres porcelain wall and floor tiles, sanitaryware, faucets, and tableware. Headquartered in the United Arab Emirates, we serve clients in over 150 countries through operational hubs in Europe, the Middle East and North Africa, Asia, North & South America, and Australia .

With over 12,000 employees from 40+ nationalities , we are a truly global and diverse organization. RAK Ceramics is publicly listed on the Abu Dhabi Securities Exchange (ADX) and the Dhaka Stock Exchange .

The Role :

The Manager - Salesforce Technical Expert to lead and support our Salesforce ecosystem, including system implementation, configuration, administration, and maintenance of integration with SAP ERP. This individual will play a critical role in helping leverage Salesforce to its full potential by designing and optimizing CRM processes that align with the company's operational needs and strategic objectives. The role requires close collaboration with stakeholders to gather requirements, document processes, and coordinate with development teams and partners to ensure successful delivery

What You Will Be Doing :

Salesforce Administration

• Support the implementation, setup, and configuration of Salesforce (Sales, CPQ, Service Cloud).
• Perform daily administration tasks including user setup, security roles, profiles, data integrity, workflows, and reports.
• Maintain and enhance existing Salesforce configurations based on evolving business requirements.
• Execute data migration during rollouts to new entities.
• Lead User Acceptance Testing (UAT) and conduct user training sessions.
• Maintain clean and accurate CRM data within Salesforce.

Integration & Technical Oversight

Business Analysis & Stakeholder Communication

Partner & Project Management

Key Interactions :

Internal : Legal, Finance, HR, Sales & Marketing, Internal Audit

External : Customers, Vendors, Service providers

What are the key skills required for this role :

Our Ideal Match

RAK Ceramics is an Equal Opportunity Employer.

We do not discriminate on the basis of race, color, religion, gender, nationality, disability, age, or marital status