CRM Lead

ConfidentialHyderabad / Secunderabad, Telangana, India

5 days ago

Job description

Job Title : CRM Lead / Manager

Location : Hyderabad

Company : Gravton Motors

About Gravton Motors :

Gravton Motors is a full-stack E2W company, distinguished by its in-house designed power train (motors and controllers), batteries, and battery swap technology.

Vision : To make a self-sustainable ecosystem possible through our products.

Mission : Gravton Motors is on a mission to lead the electric vehicle industry with a commitment to superior design and precision engineering. Our goal is to manufacture robust and versatile electric vehicles, incorporating innovative technologies and designs, to drive sustainable mobility solutions globally.

Kindly visit our website https : / / www.gravton.com / for more information.

Job Overview :

We are seeking an experienced and dynamic CRM Lead to manage our customer relationship management operations. The ideal candidate will have 4+ years of experience in CRM tools, team handling, and generating actionable reports. They should possess impeccable communication skills and a keen ability to manage and nurture customer relationships effectively.

Key Responsibilities :

CRM Management : Oversee and optimize the CRM system for seamless customer experience, ensuring it is fully utilized across teams.
Team Handling : Lead, mentor, and support a team of CRM professionals, ensuring high performance and smooth operations.
Customer Data Analysis : Analyze customer behavior and interactions using CRM tools to derive actionable insights that drive customer engagement and retention strategies.
MIS Reporting : Generate detailed Management Information System (MIS) reports, showcasing customer metrics, CRM performance, and key insights for decision-making.
Collaboration : Work closely with marketing, sales, and customer service teams to align CRM strategies with business goals and ensure a unified approach to customer relationship management.
Training & Support : Provide guidance and training on CRM tools to new team members and ensure they are proficient in its use.
Process Optimization : Continuously review and refine CRM workflows and processes to increase efficiency and improve customer interactions.
Customer Feedback & Satisfaction : Ensure feedback from customers is integrated into CRM strategies for continual improvement in customer experience.

Key Requirements :

Experience : Minimum 4+ years of experience in CRM management, with proven experience in team handling.

Skills :

Excellent communication skills (verbal and written).

Strong command over CRM software and tools (e.g., Salesforce, Zoho, HubSpot, etc.).

Strong analytical and reporting skills, with experience in generating MIS reports and customer analytics.

Problem-solving abilities with attention to detail.

Proven ability to manage cross-functional teams.

Educational Qualifications : Bachelor's degree in Business Administration, Marketing, or related field.

Additional Qualifications : Certification in CRM tools or relevant areas is a plus.

Candidate should be an immediate joiner

How to Apply :

If you're a motivated, experienced Senior Sales Manager looking to make an impact in the automotive industry, we'd love to hear from you! Please send your resume and cover letter to [HIDDEN TEXT]

Skills Required

Salesforce, Reporting Skills, Mis Reporting, customer analytics, Zoho, Hubspot

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Crm • Hyderabad / Secunderabad, Telangana, India