Essential Duties and Responsibilities :
Technical Implementation and Configuration :
- Lead the implementation, configuration, and customization of MS D365 CRM, loyalty, and marketing automation platforms.
- Develop and maintain integrations between MS D365 CRM platform and other key systems, including ERP, e-commerce platforms, and analytics tools.
Data Management and Quality Assurance :
Oversee data migration processes, ensuring the integrity and accuracy of customer data across systems.Implement ETL processes, API, and data quality assurance practices to ensure seamless data flow between platforms.System Performance and Issue Resolution :
Troubleshoot and resolve issues related to platform performance, data integrity, system errors, and user experience.Ensure that systems are running at optimal performance and provide timely resolution to technical challenges.Collaboration with Business Stakeholders :
Work closely with business teams to understand their requirements and translate these into technical specifications.Configure platforms to ensure they support business processes, workflows, and campaigns effectively.Collaborate with implementation partners to ensure successful platform deployment and integration.Reporting and Analytics :
Create custom reports and dashboards to track key performance indicators (KPIs) and metrics as per business requirements.Provide data-driven insights to support decision-making and continuously improve platform utilization.Training and User Support :
Develop training programs and materials to educate users on how to effectively utilize platforms.Monitor user engagement with the platforms and identify opportunities for further training or process improvements.Project Management :
Define the scope of CRM, loyalty, and marketing automation projects, ensuring alignment with business goals.Develop and manage project timelines, resource allocation, and progress monitoring.Proactively identify risks in project delivery and implement mitigation strategies to ensure timely and successful project completion.Vendor Management :
Oversee relationships with technology vendors and service providers, evaluating performance and managing contracts.Negotiate vendor contracts and ensure that service levels are met according to business requirements(ref : iimjobs.com)