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Flexsin - Manager - Dynamics CRM

Flexsin - Manager - Dynamics CRM

FlexsinNoida, India
30+ days ago
Job description

Essential Duties and Responsibilities :

Technical Implementation and Configuration :

  • Lead the implementation, configuration, and customization of MS D365 CRM, loyalty, and marketing automation platforms.
  • Develop and maintain integrations between MS D365 CRM platform and other key systems, including ERP, e-commerce platforms, and analytics tools.

Data Management and Quality Assurance :

  • Oversee data migration processes, ensuring the integrity and accuracy of customer data across systems.
  • Implement ETL processes, API, and data quality assurance practices to ensure seamless data flow between platforms.
  • System Performance and Issue Resolution :

  • Troubleshoot and resolve issues related to platform performance, data integrity, system errors, and user experience.
  • Ensure that systems are running at optimal performance and provide timely resolution to technical challenges.
  • Collaboration with Business Stakeholders :

  • Work closely with business teams to understand their requirements and translate these into technical specifications.
  • Configure platforms to ensure they support business processes, workflows, and campaigns effectively.
  • Collaborate with implementation partners to ensure successful platform deployment and integration.
  • Reporting and Analytics :

  • Create custom reports and dashboards to track key performance indicators (KPIs) and metrics as per business requirements.
  • Provide data-driven insights to support decision-making and continuously improve platform utilization.
  • Training and User Support :

  • Develop training programs and materials to educate users on how to effectively utilize platforms.
  • Monitor user engagement with the platforms and identify opportunities for further training or process improvements.
  • Project Management :

  • Define the scope of CRM, loyalty, and marketing automation projects, ensuring alignment with business goals.
  • Develop and manage project timelines, resource allocation, and progress monitoring.
  • Proactively identify risks in project delivery and implement mitigation strategies to ensure timely and successful project completion.
  • Vendor Management :

  • Oversee relationships with technology vendors and service providers, evaluating performance and managing contracts.
  • Negotiate vendor contracts and ensure that service levels are met according to business requirements
  • (ref : iimjobs.com)

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    Crm Manager • Noida, India

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