No longer accepting applications
Customer Success Engineer (Apply Now)
Eternal RoboticsPune, Maharashtra, India23 hours ago
Job descriptionApply regular firmware and software updates across cameras, edge devices, and servers. Collaborate with the engineering team to deploy and validate algorithm optimizations. Backup critical datasets and configurations. Monitor and manage data storage capacity and integrity. Archive historical data and ensure ongoing data reliability. Calibrate cameras and inspect physical devices regularly. Perform preventive tasks (lens cleaning, cable replacements, hardware checks). Coordinate onsite repair or escalation for hardware replacements as needed. Fine-tune algorithm parameters based on site conditions and feedback. Analyze resource usage (CPU, GPU, memory) for performance efficiency. Reduce latency in system operations for real-time processing. Provide on-site and remote technical support to client users and operators. Conduct training sessions for customer teams on system usage and updates. Establish a feedback mechanism to improve system performance and usability. Maintain structured maintenance logs and system change records. Create detailed performance and uptime reports for internal and client use. Ensure documentation is updated for all configurations and interventions. OS : Basic knowledge of Windows and Linux environments. Networking : Ability to troubleshoot IP-based connections and device communications. Hardware : Experience handling cameras, servers, edge devices, and physical maintenance tasks. Tools : Proficiency in MS Office Suite (Excel, Word, PowerPoint) for reporting. Strong problem-solving ability and critical thinking. High attention to detail and discipline in documentation. Customer service orientation with excellent communication skills. Adaptability in fast-evolving tech environments. Qualification : Diploma or Bachelor's in Electronics, Electrical, Computer Science, IT, or related field. Certifications (preferred) : CompTIA A+, Networking+, or equivalent. Experience : 2–5 years in field service engineering, IT support, or maintenance roles. Relevant Background : Exposure to surveillance systems, CCTV, industrial automation, IoT, or edge computing setups. Experience working with AI / Computer Vision-based systems, Industrial Automation or PLC systems Awareness of safety, privacy, and data security protocols in industrial environments. Competitive salary with travel allowances. Opportunity to work on cutting-edge AI solutions. Career growth in a fast-scaling technology company.
About – Hypervise
Eternal Robotics is at the forefront of Industrial AI transformation with its flagship platform, Hypervise, enabling real-time quality control and process optimization through cutting-edge computer vision and AI technologies. We serve industries such as automotive, pharmaceutical, and apparel manufacturing, driving digital transformation on factory floors across India and abroad.
Role Overview
We are looking for a dedicated Field Service Engineer to support our deployed systems at client site. The ideal candidate will be hands-on with both hardware and software, ensuring peak performance, preventive maintenance, and timely troubleshooting of our AI-powered computer vision solutions. This is a high-impact, on-ground role that directly influences customer satisfaction and system reliability.
Key Responsibilities
1. System Monitoring and Diagnostics
- Conduct real-time system monitoring to detect and resolve anomalies.
- Perform periodic hardware and software health checks.
- Analyze system logs to identify data processing or image recognition errors.
2. Software & Algorithm Updates
3. Data Management & Storage
4. Hardware Maintenance
5. System Optimization
6. Customer Support & Training
7. Reporting & Documentation
Key Skills and Qualifications
Technical Skills
Soft Skills
Education & Experience
Preferred (Not Mandatory)
Compensation & Benefits
Create a job alert for this search
Apply Now Engineer • Pune, Maharashtra, India
Related jobs
Role : Customer Success Manager - Team Lead What You Must Know Customer Success is one of our differentiators.In this role, you will be the customer champion and continually improve the experience f...Show moreLast updated: 30+ days ago
- Promoted
SAP SuccessFactors
Best Infosystems Ltd.Pune, Maharashtra, India SAP SuccessFactors_Full-Time / Subcon_Noida / Hyd / Pune Job Title : SAP SuccessFactors Job Type : Full-Time / Subcon Location : Noida / Hyd / Pune Experience : 8-10 years Job Description : SAP SF || - H...Show moreLast updated: 30+ days ago
Team Lead - Customer Success (EMEA & US)
Screen Magic Mobile Media Pvt. Ltd.Pune, Maharashtra, INQuick Apply
- Promoted
Customer Success Analyst
ConfidentialPune We are looking for dynamic, detail-oriented and data driven professionals to join our newly established advisory team in Bangalore, India.
Partnering with Customer Success and Account Managers, this...Show moreLast updated: 30+ days ago
- Promoted
Oracle Xstore Engineer (Cloud Experience Preferred)
Tech MahindraPune, Maharashtra, India We are seeking a skilled Oracle Xstore Engineer with hands-on experience in Development, implementing and customizing Oracle Xstore Point-of-Service (POS) solutions.
The ideal candidate will have st...Show moreLast updated: 15 days ago
- Promoted
Zocdoc - Enterprise Support Associate - Customer Success
ZOCDOC ONLINE HEALTH MGMT INDIA PRIVATE LIMITEDPune, India About the job : Our Mission : - Healthcare should work for patients, but it doesn't.In their time of need, they call down outdated insurance directories...Show moreLast updated: 23 hours ago
- Promoted
- New!
(Apply Now) Technical Account Manager
Airtel DigitalPune, Maharashtra, India Technical Account Manager (TAM) is accountable for post-sales technical relationship management with enterprise clients across multiple cloud platforms (AWS, Azure, GCP, private / hybrid).The TAM ens...Show moreLast updated: 3 hours ago
- Promoted
Great Opportunity! Customer Experience(CX) / CPQ Transformation Implementation Consultant -
Tata Consultancy ServicesPune, Maharashtra, India Total Experience : 5 to 15 Years Location : PAN India Roles & Responsibilites : Overall experience of about 8+ years in Manufacturing industry in customer experience strategy consulting and transfor...Show moreLast updated: 5 days ago
- Promoted
Customer Success Engineer
Eternal RoboticsPune, Maharashtra, India Eternal Robotics is at the forefront of Industrial AI transformation with its flagship platform,.We serve industries such as automotive, pharmaceutical, and apparel manufacturing, driving digital t...Show moreLast updated: 13 days ago
- Promoted
AppZen - Implementation Success Manager
AppZenPune, India Role : Implementation Success Manager.AppZen is the leader in autonomous spend-to-pay software.Its patented artificial intelligence accurately and efficiently processes information from thousands of...Show moreLast updated: 8 days ago
- Promoted
Technical Architect - SAP SuccessFactors Platform
Binary Star SearchXPune Responsibilities : - Provide support and manage integrations for the SuccessFactors platform.Automate access provisioning by integrating with internal Identit...Show moreLast updated: 30+ days ago
- Promoted
Digital Customer Success Manager
Persistent SystemsPune, Maharashtra, India We are seeking for Digital Customer Success Manager with hands on Gainsight CS tool, Customer Success.Role : Digital Customer Success Manager.
Location : All Persistent Locations.Job Type : Full Time E...Show moreLast updated: 15 days ago
- Promoted
- New!
▷ High Salary! Customer Success Engineer
Eternal RoboticsPune, Maharashtra, India About – Hypervise Eternal Robotics is at the forefront of Industrial AI transformation with its flagship platform, Hypervise, enabling real-time quality control and process optimization through cu...Show moreLast updated: 3 hours ago
- Promoted
Lead Customer Success
ConfidentialPune Increase RMS through upselling, cross-selling, and churn management.Manage customer lifecycle across Data, Voice, and Cloud portfolios.
Identify customer needs and align solutions based on infra and...Show moreLast updated: 30+ days ago
- Promoted
SAP SuccessFactors-EC
YASH TechnologiesPune, Maharashtra, India Senior Enterprise Application Administrator – HRIS.Senior Enterprise Application Administrator.SAP SuccessFactors Employee Central (EC).
This role involves configuration validation, correction, and ...Show moreLast updated: 26 days ago
- Promoted
Implementation Success Manager
AppZenPune, Maharashtra, India Role : Implementation Success Manager.AppZen is the leader in autonomous spend-to-pay software.Its patented artificial intelligence accurately and efficiently processes information from thousands of...Show moreLast updated: 12 days ago
- Promoted
Customer Success Engineer
ConfidentialPune You will be responsible for developing in-depth product knowledge, installing and configuring software with medical imaging devices, and providing first-line technical support.This role involves tr...Show moreLast updated: 30+ days ago
- Promoted
Technical Lead - SAP SuccessFactors Platform
AllianzPune The ideal candidate should have : 6-8 years of exclusive hands-on experience in SAP SuccessFactors LMS, Succession and Skill Management.The candida...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager (CSM)
ConfidentialPune At Gruve, Customer Success is the foundation of everything we do.We are seeking a dedicated and experienced.Customer Success Manager (CSM).
The CSM will focus on maximizing customer satisfaction and...Show moreLast updated: 30+ days ago