Consultant – Messaging Engineer

Genpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Consultant – Messaging Engineer

Responsibilities

• Provide first-level support for Exchange Online issues such as email access, delivery failures, and mailbox settings.
• Assist with basic DNS troubleshooting and domain configurations.
• Support Cloudflare-related tasks including DNS record updates and SSL settings under supervision.
• Respond to incidents and requests related to user identity and access management (IAM), including account lockouts and MFA.
• Support certificate renewal tracking and assist with installations on Windows systems.
• Provide end-user support for Windows desktop environments including performance issues, logon problems, and profile corruption.
• Assist in Windows patch deployment and basic troubleshooting of patch failures.
• Log all incidents and service requests in the ITSM system, ensuring SLA adherence.
• Escalate unresolved or complex issues to L2 / L3 with proper documentation.
• Maintain and update SOPs and contribute to the internal knowledge base.

Qualifications we seek in you!

Minimum Qualifications / Skills

Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field.

Preferred Qualifications / Skills