Senior Genesys Engineer

This role is for one of Weekday’s clients

Salary range : Rs 1900000 - Rs 2400000 (ie INR 19-24 LPA)

Min Experience : 7 years

Location : Hyderabad

JobType : full-time

Requirements

We are seeking an experienced Senior Genesys Engineer to lead the design, architecture, and optimization of Genesys Cloud / Engage Contact Center solutions. The role involves driving large-scale contact center transformations, ensuring seamless integration, high performance, and superior customer experiences.

Key Responsibilities :

• Architect, design, and implement scalable Genesys environments.
• Develop advanced call routing, IVR, and customer engagement workflows.
• Integrate Genesys with CRM, WFM, and enterprise applications.
• Implement AI-driven solutions (chatbots, voicebots, predictive routing).
• Ensure system security, compliance, and disaster recovery readiness.
• Act as SME, handling escalations, performance tuning, and optimizations.

Qualifications & Skills :