Team Leader-Customer Support

Roles & Responsibilities :

• Lead and manage the operations team to ensure efficient handling of bookings
• Coordinate between operations and marketing teams, customers, partners & vendors to improve service execution
• Manage end-to-end business operations, handle queries, complaints, escalations and ensure smooth execution of processes
• Ensure consistent supply by onboarding new partners & vendors and launch new cities and services
• Provide training and motivation to the team, ensuring high level of employee satisfaction and employee retention
• Define and analyze metrics and KPIs to efficiently track progress

Perks :

Other Details :