Technical Support / Integration Lead

Job Description : Tech Support cum Integration Lead.

Experience : 6+ Years : Noida / Erode.

At Xebo, were building the future of Experience Managementpowered by AI.

Our platform helps enterprises continuously listen to employees, customers, and partners, make sense of feedback using cutting-edge machine learning, and close experience gaps with data-driven, realtime action.

Whether its employee retention or customer loyalty, Xebo helps leaders unlock insights and drive impact at scale.

If you're excited by the intersection of AI, analytics, and human experiences, youll thrive with us.

Role Overview :

We are looking for a Tech Support & Integration Lead who will serve as the technical backbone for our customersmanaging escalated support issues, leading product integrations, and collaborating closely with engineering and product teams.

This is a client-facing, hands-on role requiring both strong technical acumen and excellent communication skills.

Key Responsibilities :

• Lead technical support operations by resolving high-priority escalations and providing hands-on problem resolution.
• Own and manage end-to-end product integrations with client systems (APIs, Webhooks, SSO, CRMs, etc.)
• Act as a technical liaison between clients, Customer Success Managers, and internal product / engineering teams.
• Create and maintain technical documentation, SOPs, and integration guides.
• Perform root cause analysis and suggest product / feature improvements based on client issues and recurring feedback.
• Build and scale internal tools or scripts to automate repetitive support tasks or diagnostics.
• Lead and mentor junior support engineers and help improve internal processes and turnaround time.
• Ensure SLAs, quality benchmarks, and customer satisfaction targets are consistently met.
• Visit international clients and provide on-premise support as and when required.

Required Skills & Qualifications :

1. APIs (REST / JSON).

2. Authentication protocols (OAuth, SSO, SAML).

3. Web technologies (React, Angular, Node, Webhooks).

4. SQL / NoSQL Databases (MongoDB, Postgres), troubleshooting performance issues.

5. Streaming platform (Kafka).

Good to Have :

(ref : hirist.tech)