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▷ (10 / 10 / 2025) Assistant Manager - Process Training - Hyderabad
WNSIndia4 hours ago
Job description
Job Description :
- Deliver training to NH’s & exiting staff members following training manuals, training plan & standards and publish relevant reports.
- Successfully delivery client / Internal targets set on certification standards
- Gauge post training performance of agents trained during the OJT period & take learnings back to the subsequent batches
- Lead all BAU interventions such as TNI / TNA, refreshers, Knowledge assessments, design short content
- To evaluate and make necessary amendments to the training material on periodic basis
- Complete indulgence on Reporting / MI for all training relevant chores
- Interact with clients & share lob / SME intelligence for process betterment
- Actively participate & present training performance on Daily / Weekly / Monthly internal & client reviews SOP & Content creation
Qualifications
Graduate
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Manager Training • India
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