Process Trainer

FUNCTIONAL / OPERATIONAL :

Delivers process training reports and ensures class performance reports are up to date. Ensures effectiveness of training program through updated and calibrated hourly training outline

Ensure product and policy updates are incorporated and covered during training

Responsible for creation of facilitator guide and training manuals for trainings

Responsible for creation of product knowledge checks for training

Provides regular feedback to the batch on performance and ensures learning is not compromised

Cascades all process updates to existing & new team members. Conducts refresher training to maintain training effectiveness on the floor.

Establishes innovative systems and procedures to deliver training and continuously improvises on them.

Participates in calibrations with Quality & Operations.

Provide support to operations during OJT phase thereby ensuring smooth transitioning of the training batch to Production

Perform quality checks on calls / cases of agents and provide necessary feedback

Keep abreast of policy changes and updates within the process / company

Ensure accurate and timely reporting to management

Ensure and maintain accurate and timely reporting to internal departments like HR, operations and facility etc.

Adhering to Information Security Policies and Procedures

Ensuring compliance to Information Security Policies and Procedures

Comply with the Non Disclosure Agreement.

Experience in Travel domain is must.

Interested and eligible candidates share your resume to my mail : Kalaivaani.kalaivaani@teleperformancedibs.com