Assistant Manager - Process Training - Hyderabad

Job Description :

Deliver training to NH’s & exiting staff members following training manuals, training plan & standards and publish relevant reports.

Successfully delivery client / Internal targets set on certification standards

Gauge post training performance of agents trained during the OJT period & take learnings back to the subsequent batches

Lead all BAU interventions such as TNI / TNA, refreshers, Knowledge assessments, design short content

To evaluate and make necessary amendments to the training material on periodic basis

Complete indulgence on Reporting / MI for all training relevant chores

Interact with clients & share lob / SME intelligence for process betterment

Actively participate & present training performance on Daily / Weekly / Monthly internal & client reviews SOP & Content creation

Qualifications

Graduate