Application Support Engineer (AMH-Alliance Messaging Hub)

Key Responsibilities :

• Provide Level 2 / Level 3 support for AMH (Alliance Messaging Hub) and related payment systems
• Monitor message flows and application performance; proactively identify and resolve issues to minimize downtime
• Perform daily health checks, system monitoring, and operational validations for AMH components
• Troubleshoot and resolve SWIFTNet, XML, FIN, and ISO20022 message-related incidents
• Analyze application logs, identify root causes, and perform system restarts or configuration changes as required
• Deploy patches, hotfixes, and configuration updates in coordination with release and infrastructure teams
• Support incident management, problem management, and change management processes adhering to ITIL standards
• Liaise with internal stakeholders (business operations, developers, infrastructure) for issue resolution and improvements
• Maintain up-to-date documentation on system configurations, incident resolutions, and operational procedures
• Participate in weekend or after-hours support rotation when required (production support model)

Requirements

Skills Required

Itil Framework, Change Management, Bash, Problem Management, Shell, Incident Management, Log Analysis, Scripting