We are seeking an IT Administrator to manage end-user devices, internal IT infrastructure, and security tools at Maxwell. This role involves laptop and peripheral provisioning, remote and on-site IT support to employees, IT asset tracking, and coordination with vendors, along with managing basic network and security configurations. The ideal candidate is hands-on, organized, and able to communicate effectively in English, Hindi, and Kannada.
Requirements
Asset & Device Management
- Set up, configure, and maintain laptops, desktops, and peripherals (monitors, docks, headsets, etc.)
- Install, update, and troubleshoot Windows & Linux operating systems
- Maintain accurate IT asset inventory and handle device assignment / return
Employee IT Support
Provide on-site and remote support for hardware, software, VPN, and connectivity issuesAssist with user onboarding / offboarding (account setup, access rights, email, etc.)Support basic network troubleshooting within office premisesSecurity & Systems Management
Manage Firewall rules, MDM / endpoint security systems, and Zero Trust Network Access (ZTNA) toolsMonitor system alerts, escalate incidents, and support internal security complianceVendor & Coordination
Coordinate with local vendors for hardware procurement, servicing, and AMCManage repairs, warranty claims, and ensure timely follow-upDocumentation
Maintain SOP documentation for IT processesLog incidents, asset assignments, and maintain clear support recordsMust-Have-Requirements
1-3 years of experience in IT Support / IT Administration roleStrong knowledge of Windows and basic Linux administrationHands-on experience with laptops / peripheral troubleshooting and networking basicsGoogle Workspace (GWS) admin skills — user provisioning, groups, access policiesExperience managing Firewall / MDM / Endpoint Security / ZTNA toolsAbility to communicate clearly with non-technical usersLanguage : Fluent in English conversational in Hindi / KannadaNice-to-have-Requirements
Basic scripting abilities (PowerShell or Bash)Familiarity with ISO27001 or other IT security compliance environmentsExperience documenting SOPs or IT workflowsAbility to independently manage vendor follow-ups and negotiationsSkills Required
Endpoint Security, Linux Administration, Networking Basics