Principal Associate - IT
ConfidentialBengaluru / Bangalore22 days ago
Job descriptionMinimum 5 years of experience in patching deployment (Windows, O365, Linux) with KPI monitoring. Proficient in SCCM, Azure Update Manager, and ManageEngine Endpoint Central. Experience in server infrastructure design and transition (virtual & physical). Expertise with Windows Server 2016 / 2019 / 2022, File Servers, Active Directory, and Azure. Troubleshooting skills for Windows 10, Windows 11, and O365 environments. Familiarity with monitoring tools. Strong command of English, both written and spoken. Experience with Exchange Online. Automation skills using PowerShell, Ansible, or similar tools. Experience using ServiceNow ticketing system. ITIL Foundation certification. Knowledge of Site24x7 monitoring tools.
Specific Assignments :
- Act as primary contact for infrastructure support within the Food, Feed & Agro Testing Europe Operations L2 Team.
- Manage desktops and servers patching, tracking relevant KPIs.
- Address workspace-related queries and issues.
- Support M365 components including Outlook, Office, Teams, OneDrive, and SharePoint.
- Handle identity and access management (IAM) queries.
- Triage application-related problems to appropriate support groups.
- Maintain IT User Zones and Application Availability Groups, ensuring patch compliance using relevant tools.
- Support IT infrastructure transformation, integration, and segregation projects across Europe.
- Collaborate with Monitoring, Cloud, Compute, Network, and Application teams to deliver holistic infrastructure solutions.
- Own incoming requests and manage escalations.
- Assist in creating operational documents, communications, and processes.
Required Skills :
Desirable Skills :
Skills Required
Windows Server, Azure, Sccm, O365
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Associate Principal • Bengaluru / Bangalore
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