Head of Guest Experience - Resorts (Strategic & Operational Leadership)

We are seeking a dynamic leader to elevate guest experience across our resort network. This is a strategic and operational role focused on embedding brand standards, optimizing service delivery, and driving continuous improvement. What You’ll Do

Lead resort operations (front office, housekeeping, F&B, guest services) with hands-on expertise.

Collaborate with resort GMs and department heads to ensure brand standards are consistently executed.

Design and implement quality assurance frameworks and optimize SOPs across guest touchpoints.

Analyze guest feedback (NPS, surveys, reviews) to drive continuous improvement .

Define and implement the “Resort Experience Strategy” , mapping every guest interaction from booking to checkout.

Benchmark against luxury and experiential travel leaders to ensure competitive differentiation.

Ideal Candidate

15–20+ years in the hospitality industry , with significant resort operations experience .

Proven track record in guest experience transformation and multi-location operations leadership .

Strategic thinker with operational depth—able to work at the corporate level and lead on-ground execution.

Strong stakeholder management and cross-functional leadership skills.

Why Join Us?

Opportunity to shape guest experience strategy across a diverse resort portfolio.

Work with passionate teams committed to service excellence .

Be part of a brand that values innovation, quality, and memorable experiences .