Head of Operations, West

Purpose of the Role :

To lead and manage operations across a region, ensuring performance, revenue generation, and adherence to organizational values and culture.

Key Responsibilities :

• Oversee the operational performance of assigned PODs; provide feedback for continuous improvement
• Guide and mentor POD Owners on strategy and process enhancements
• Analyze performance data to drive decisions on hub and manpower expansion
• Ensure process compliance and zero discrepancies in coordination with POD Owners
• Act as a brand ambassador on the ground, ensuring service quality and operational excellence
• Collaborate with the Sales team to grow shipment volumes
• Manage budgets and productivity for assigned PODs
• Work closely with HRBPs and TA teams to close open positions
• Handle escalations from top management and resolve them in alignment with POD Owners

Key Skills Required :

Skills Required

Operational Excellence, Workforce Management