BPO Manager Training

Description

We are seeking an experienced BPO Manager Training to lead our training initiatives and develop a highly skilled workforce. The ideal candidate will have a strong background in the BPO industry and a passion for training and development.

Responsibilities

• Design and implement training programs for new and existing employees in the BPO sector.
• Conduct training sessions and workshops to enhance the skills and productivity of staff.
• Evaluate the effectiveness of training programs and make adjustments as necessary.
• Collaborate with team leaders to identify training needs and develop appropriate content.
• Maintain training documentation and track employee progress.
• Ensure compliance with company policies and industry standards during training.
• Facilitate onboarding processes for new hires to ensure a smooth transition into the company.

Skills and Qualifications

Skills Required

Process Improvement, Training Development, Quality Assurance, Team Leadership, Project Management, Client Relations