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Assistant Training Manager

Assistant Training Manager

ConfidentialKolkata
30+ days ago
Job description

Roles and Responsibilities

  • Manage training programs from planning to execution, ensuring effective delivery and impact on business objectives.
  • Develop and maintain relationships with stakeholders to identify training needs and develop solutions.
  • Design and deliver process training, soft skills training, product training, and team handling sessions for clients.
  • Conduct training analysis to measure program effectiveness and provide recommendations for improvement.
  • Collaborate with cross-functional teams to integrate training into organizational processes.

Desired Candidate Profile

  • 5-10 years of experience in BPO / Call Centre industry or similar field.
  • Strong understanding of TNA (Training Needs Analysis), TTT (Train the Trainer), OJT (On-the-job Training), TNI (Training Need Identification).
  • Excellent communication skills with ability to handle diverse groups effectively.
  • Skills Required

    Team Handling, training analysis, Process Training, Training Management

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    Training Manager • Kolkata

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