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Customer Experience Specialist
ConfidentialBengaluru / Bangalore7 days ago
Job descriptionBachelor's degree in Business Administration, Communication, or a related field. Strong verbal and written communication skills in English and local languages. Proficient in using CRM software and Microsoft Office Suite (Word, Excel, PowerPoint). Ability to work in a fast-paced environment and manage multiple tasks effectively. Excellent problem-solving skills and a customer-centric mindset.
Description
We are seeking a dedicated Customer Experience Specialist to join our team in India. The ideal candidate will have 1-5 years of experience in customer service or a related field, with a passion for delivering exceptional customer experiences.
Responsibilities
- Engage with customers to understand their needs and provide effective solutions.
- Respond to customer inquiries via email, chat, and phone in a timely manner.
- Gather customer feedback and provide insights to improve products and services.
- Collaborate with internal teams to resolve customer issues and enhance customer satisfaction.
- Maintain accurate records of customer interactions and transactions.
Skills and Qualifications
Skills Required
Problem Solving, Communication Skills, Customer Support, crm software, Data Analysis
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Customer Experience Specialist • Bengaluru / Bangalore
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